Our General Terms and Conditions apply to all deliveries and services. An order becomes binding as soon as you send it to us. By ordering from this website, the customer is concluding the following - legally binding - agreement with fabulous! Vegan Shop GmbH:
1.1 By submitting your order through our website, you acknowledge that you have read and understood this disclaimer and accept the terms.
1.2 By submitting your order through our website it becomes binding.
1.3 We accept Twint, banktransfer, credit cards, Paypal, Invoice (digital and paper QR)
1.4 The invoice is payable within 10 days of receipt.
2. Delivery Area
We deliver only within Switzerland and Liechtenstein.
3.1 If all ordered products are in stock, we generally dispatch the same day (except Fridays)
3.2 On Fridays, only dry products are shipped. (No fresh or chilled shipment over the weekend)
3.3 Should an item/items be out of stock, we will hold your order until everything is ready for shipping.
3.4 If there is a delay in delivery, we will let you know immediately by email
3.5 We do not make partial deliveries. We will wait until we have all products in stock and then we will deliver everything together (please check availability)
3.6 On Bank holidays we select the best possible delivery date
4. Shipping Rates and Delivery Times
4.1 If all ordered products are in stock, we generally dispatch the same day (except Fridays)
Overview DPD shipping
- CHF 9.90 Flat Rate per parcel DPD Classic up to 30kg
- DPD Service generally delivers the next working day
- Free Shipping on orders over CHF 150.-*
*If your order has a value of at least CHF 150.- and weighs more than 30kg, we will cover the shipping costs for the first parcel up to max. 30kg. Each additional parcel up to max. 30kg will be invoiced at CHF 9.90 each.
4.2 Chilled Packaging: The costs for the chilled shipping service can be found here Chilled Packaging and are additional to the standard shipping costs.
Unless otherwise indicated, the prices listed are valid gross VAT included.
6.1. Accepted Payment Methods
We accept the following payment methods:
6.2 Transaction fees
Transfer fees incurred by (foreign) bank transfer are to be borne by the customer, otherwise the goods are not considered to be fully paid.
6.3 Credit checks
If customers should choose to pay by invoice, we reserve the right to have a credit assessment carried out by a collection agency, Intrum AG, Eschenstrasse 12 in 8603 Schwerzenbach. Customers’ personal information will not be passed on for any other purpose, and will be treated with absolute confidentiality as required by data protection legislation. For further information please visit: www.intrum.com/
6.4 Delay of payment
In the event of default in payment, we will charge a handling fee of CHF 20 from the 2nd reminder. In the event of unsuccessful reminders, the invoice amounts can be assigned to a company commissioned with debt collection (Intrum AG, Eschenstrasse 12, 8603 Schwerzenbach). In this case, an APR of up to 15% on the invoice amount owed from the due date may also be charged. The company commissioned with the collection will claim the outstanding amounts in its own name and for its own account and may - in accordance with www.fairpay.ch - charge additional processing fees.
7. Shopping Voucher
» Vouchers can be used against goods for the fabulous Vegan Shop.
» Vouchers are valid for two years from date of purchase.
» Vouchers may not be paid out in cash
» Only one voucher applicable per order
» The remaining balance expires
8. Complaints / Returns
Customer Service with a smile – That's fabulous!, darling :-)
8.1 We do everything we can to process your order to your fullest satisfaction. Nevertheless something can always go wrong. In that case we kindly ask you to contact us in writing within 3 days after receipt of your order with the following information:
» Name and Address
» Order Number
» Detailed and specific Reason for the return
» Photo, if the product has been damaged during the transport
8.2 Returns without prior approval will not be accepted. When returning items, the shipping costs is to be paid by you.
8.3 Opened packages aswell as products ordered by mistake will not be accepted as returns.
8.4. The shipping of fresh products without chilled shipping service is at your own risk. When choosing to have your fresh products shipped without chilled shipping service, all claims for possible loss of quality and/or shortened BBD (especially all fresh products marked as "sensible") are excluded. * All fresh products are marked specifically.
8.5 Should you have already paid for your order and an item is missing, we will refund the amount to your fabulous account. If you have paid by Credit Card or Paypal, the money will be refunded to that account.
9. Data protection
10. Place of jurisdiction / Final Clause
10.1 Goods will remain the property of fabulous! Vegan Shop GmbH until payment has been made in full.
10.2 These terms are governed by the laws of Switzerland and any disputes will be decided only by the courts of Bremgarten, Aargau, Switzerland.