Delivery Information during the holiday seasonIn order for you to receive your goods before xmas / new year, please make sure to check the availability
Last shipping day before xmas / new year: Thursday, 20th December
First shipping day in the new year: Thursday, 3rd January
- Optional Service
- As of CHF 3.50
- Return the cooling elements for free - as of your 10th cooling order
We our vegan food and we know you do too! This is why we recommend our chilled packaging for chilled products – especially in the summer months.Cooling elements protect cooled products against the outside temperature influence and during the transport prevent the goods from warming.
The costs for the chilled shipping service are per delivery, additional to the standard shipping costs.
- Small chilled shipping (up to 5 items) CHF 3.50
- Large chilled shipping (6 and more items) CHF 5.00
Of course you can send these cool bags and hydracells back to us. With your 10th chilled order, you will automatically receive a postal return slip, so that you can return the cooling elements back to us for free.
This way we can re-use them and help the enviroment together with you.
We use cool bags aswell as special hydracells. We have tested several possibilities and decided upon these hydracells as they do not stick to the products and are made of recycled, ecological material.
The chilled packaging delays the products from getting warm the most effectiv. However, it does not replace a fridge. This is why - despite these precautionary measures – the chilled packaging option does NOT GUARANTEE a chilled Service. But you need not to worry. Fortunately Vegan products (except all products marked "sensible article" such as fresh Tofu and Tempeh) can easily handle not being cooled for a periond of 24 hours.
Of course you can keep the cooling elements and re-use them yourself. Just put the hydracells into water for 10 minutes and then put them in the freezer for at least 24 hours.
The shipping of fresh products without chilled shipping service is at your own risk.
When choosing to have your fresh products shipped without chilled shipping service, all claims for possible loss of quality and/or shortened BBD (especially all fresh products marked as "sensible") are excluded.
* All fresh products are marked specifically.