Order and Delivery Terms
Delivery Information during the holiday season
Please make sure to check the availability of the products ordered!- Wednesday, 30 October, usual shipping.
- Thursday, 30 October, DRY GOODS ONLY
- Friday, 1 November, we are closed - NO SHIPPING
- Monday, 4. November, usual shipping.
In A Nutshell:
- Order today until 3pm - Delivered tomorrow (Monday to Thursday)
- Flat Rate DPD Classic: CHF 9.90 (max. 30kg)
- Free Shipping on orders over CHF 150.- *
- Pick Up at our warehouse possible - Check the times!
- We ship only within Switzerland and Liechtenstein.
Delivery
- Order today until 3pm - Delivered tomorrow (Monday to Thursday)
- Should an item/items be out of stock, we will hold your order until everything is ready for shipping.
- If there is a delay in delivery, we will let you know immediately by email
- We do not make partial deliveries. We will wait until we have all products in stock and then we will deliver everything together (please check availability)
Conditions Delivery
- The invoice is payable within 10 days of receipt.
- We reserve the right to demand payment in advance for new customers or/and customers with a high value of merchandise
- We use the Swiss Postal Service for all deliveries
- For chilled products we recommend our chilled shipping service
- You may collect your order at our Warehouse Bremgarten - Check the Pick - Up Times!
- Delivery only within Switzerland and Liechtenstein
Shipping Rates
- CHF 9.90 Flat Rate per parcel DPD Classic up to 30kg
- DPD Service generally delivers the next working day
- Free Shipping on orders over CHF 150.-*
- Chilled Packaging plus CHF 3.50 resp. CHF 5.00. For more Information: "Chilled Packaging"
*If your order has a value of at least CHF 150.- and weighs more than 30kg, we will cover the shipping costs for the first parcel up to max. 30kg. Each additional parcel up to max. 30kg will be invoiced at CHF 9.90 each.
Pick-Up: Collect your order
You are more than welcome to pick up your order at our warehouse in Bremgarten, AG. Since we only have our warehouse in Bremgarten and not a walk-in shop, please make sure to place your order online as usual and select "PICK UP" as your shipping method.
No direct sales! It is not possible to browse through the warehouse nor is it possible to buy additional products when you are here.
Our Pick Up Times are as follows:
Monday to Thursday: 11am - 3.30pm
Fridays: No Pick Up possible
Thank you for letting us know in the comment section when ordering or by email when you are thinking of passing by so that we can prepare your order for you in time.
» Unless you have already paid online - CASH and TWINT PAYMENT ONLY (no cards)
» Parking available (Marked as: Besucher West 21)
» Thank you for bringing your own carrier bag
Our Ecological Footprint
Packing Material
Nature and the enviroment is super important to us. This is why we try to do our best to keep our ecological footprint as small as possible. This means, that we do not buy new boxes or packaging material – whenever possible. We re-use and recycle everything that has been sent to us from our distributors. We also work with local companies who generously donate their clean packing materials to us.
Cooling Elements
Of course you can send these cool bags and cooling elements back to us. With your 10th chilled order, you will automatically receive a postal return slip, so that you can return the cooling elements back to us for free. This way we can re-use them and help the enviroment together with you.
Paperfree Office
Wherever possible we follow the international waste reduction mantra of "reduce -- re-use -- recycle" in our office. As for our invoices: We do not print and send out any paper invoices unless specifically requested by you.